Phineas Taylor Barnum was the world’s first show-business millionaire. He could promote and sell anything. He is historically … but erroneously … credited with the following [...]
Another cautionary tale from the cloud. Last Sunday afternoon Google accidentally deleted the Gmail folders of tens of thousands of users. Contact lists were mostly intact, but for most [...]
I know, the title is a mouthful. bear with me. If you are a CIO or IT Director, the time will come when you start thinking in earnest about refreshing your end-user desktops. …
I have a confession: If something bothers me, I can’t keep it to myself. And when it affects our team, our clients, or our business, I won’t let it go until we try to…
Jason has a line that we like to repeat around the office as often as people will listen … “trust is a difficult thing to build, and a really easy thing to lose.” At IT… [...]
Years ago, when Jay and I began dreaming up a managed services practice (MSP), we set some goals: we would take on the accountability of our clients for the IT portion…
Here’s a point about psychology that bears emphasis. The language and vocabulary that you adopt when you answer questions reveals to others the kind of thinking you do. It betrays—for [...]
IT Weapons recently won a joint contest from Cisco and Tech Data that landed Jay and I in Dublin for four days of high-level sessions with their respective executives. ITW has been…
Seth Godin recently wrote a cool piece on Loyalty. So what is it? He writes, “loyalty is what we call it when someone refuses a momentarily better option.” When your customer could [...]
