I know, the title is a mouthful. bear with me. If you are a CIO or IT Director, the time will come when you start thinking in earnest about refreshing your end-user desktops. …
I have a confession: If something bothers me, I can’t keep it to myself. And when it affects our team, our clients, or our business, I won’t let it go until we try to…
Jason has a line that we like to repeat around the office as often as people will listen … “trust is a difficult thing to build, and a really easy thing to lose.” At IT…
Years ago, when Jay and I began dreaming up a managed services practice (MSP), we set some goals: we would take on the accountability of our clients for the IT portion…
Here’s a point about psychology that bears emphasis. The language and vocabulary that you adopt when you answer questions reveals to others the kind of thinking you do. It betrays—for better or worse—how…
IT Weapons recently won a joint contest from Cisco and Tech Data that landed Jay and I in Dublin for four days of high-level sessions with their respective executives. ITW has been…
Seth Godin recently wrote a cool piece on Loyalty. So what is it? He writes, “loyalty is what we call it when someone refuses a momentarily better option.” When your customer could take their…
Well, after hacking around on various teams, we decided to put together an official IT Weapons hockey team for this winter season! We are very excited. We have mostly IT…
